Refund Policy

Last Updated: March 27, 2026

​

All purchases are final.

 

Due to the nature of genetic testing and analysis, fees are non-refundable once a sample has been submitted or processing has begun.

​

Refunds may be issued only in the following cases:

• Duplicate orders placed in error

• Failure to provide the purchased service due to an error on the part of True Cut

 

If a sample fails quality control or cannot be processed, True Cut may, at its discretion:

• Offer a re-test, or

• Provide a partial refund or credit​

Requests must be submitted to emailinfo@truecut.co within 30 days of purchase